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Service Concept

In order to truly realize the purpose of "serving the user, responsible for the user, let the user satisfied", for product quality, service to the user to make the following commitments:

First, my company to ensure that the production of links will be strictly in accordance with the system implementation, whether in product design, manufacturing, product testing process will be in close contact with the user, the owner, feedback information, and at any time the user and the owner are welcome to visit my company to visit and guide.

Second, for key projects supporting equipment and products, to ensure that the contract requirements for delivery, the need for technical services, will send technical service personnel to participate in the unpacking and acceptance and guide the installation, commissioning work until the normal operation of the equipment.

Third, to ensure that the user to provide excellent pre-sale, sale and after-sales service, pre-sale to the user a comprehensive introduction to the performance of the product and the use of methods, and provide relevant information. Obligation to invite the demand side when necessary to participate in the supply side of the technical design review.

Fourth, according to user demand for the demand side to organize business training on equipment installation, commissioning, use, maintenance technology. Key users of quality tracking, user visits, in a timely manner according to user needs, and constantly improve product performance, improve product quality.

Fifth, the equipment (products) running twelve months for the warranty period, the warranty period of quality problems occurring by us, and the implementation of the product "three packages" (package repair, package replacement, package refund).

Six, more than the "three packages" period of the product, to ensure that the provision of maintenance parts and maintenance services according to user needs. For the product accessories and wearing parts to the factory price concessions.

Seven, after receiving the user to reflect the quality of the problem information, within two hours to make a reply or send service personnel to arrive at the scene as soon as possible, so that the user is not satisfied, the service does not stop.

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